Crazy Removal Services Ltd.
Removal Services Policy Document
Effective Date: 10 December 2023
Introduction
Welcome to Crazy Removal Services Ltd. We are committed to providing exceptional removal services in London. This document outlines the rights and responsibilities of both our clients and our company. We advise you to read this policy carefully to ensure a clear understanding of our mutual agreement.
- Client Rights
- Quality of Service: Clients have the right to receive professional and efficient removal services as agreed upon at the time of booking.
- Transparency: Clients are entitled to clear information regarding pricing, service details, and scheduling.
- Respect and Privacy: All interactions with our team will be conducted with utmost respect, and client privacy will be diligently protected.
- Claim for Damages: In the unfortunate event of damage to appliances or property during the removal process, clients have the right to make a claim for damages. Claims must be submitted within 72 hours of the service completion. Detailed information on the claims process is provided below.
- Rescheduling: Clients have the right to reschedule their booking. To ensure the availability of our services and the possibility of a deposit refund, clients must notify Crazy Removal Services Ltd. of any rescheduling needs within 72 hours prior to the scheduled service.
- Company Rights
- Service Refusal: Crazy Removal Services Ltd. reserves the right to refuse service for any situation deemed unsafe or unethical for our employees.
- Payment for Services Rendered: The company has the right to request prompt payment for services completed, in accordance with the agreed-upon rates and terms.
- Schedule Adjustments: While we strive to adhere to scheduled service times, the company reserves the right to make adjustments due to unforeseen circumstances, ensuring timely communication with the client.
- Reservation Deposit: To secure a reservation for our removal services, Crazy Removal Services Ltd. may require a deposit. The amount and terms of the deposit will be communicated at the time of booking. This deposit may be used towards the final payment for services rendered or may be non-refundable in case of cancellation or failure to reschedule within the required 72-hour notice period, depending on the terms agreed upon.
- Claim for Damages Policy
- Clients must inspect their belongings immediately upon completion of the removal service. If any appliance or property is found to be damaged as a direct result of our service, the client has the right to make a claim for damages.
- Timeframe for Claims: Claims must be submitted in writing within 72 hours after the service completion. Claims received after the 72-hour window will not be accepted.
- Submission of Claims: All claims, including detailed descriptions of the damage, photographs, and any relevant documentation to support the claim, should be sent to office@crazyremovals.com.
- Assessment and Resolution: Upon receipt, Crazy Removal Services Ltd. will promptly assess the claim. If the claim is validated, we will take appropriate measures to rectify the damage, which may include repair, replacement, or compensation, at our discretion.
- Limitation of Liability
- Crazy Removal Services Ltd. is not liable for pre-existing damages or issues not directly caused by our services.
- The company’s total liability for any claim will not exceed the total service cost paid by the client.
Conclusion
Crazy Removal Services Ltd. is dedicated to providing a seamless and hassle-free removal experience. By engaging our services, clients agree to the terms outlined in this policy document. We look forward to serving you with excellence and integrity.
Contact Us
For any inquiries or to submit a claim, please contact us at office@crazyremovals.com.