Crazy Removal Services Ltd.
Removal Services Policy Document
Effective Date: 10 December 2023
Introduction
Welcome to Crazy Removal Services Ltd. We are committed to providing exceptional removal services in London. This document outlines the rights and responsibilities of both our clients and our company. We advise you to read this policy carefully to ensure a clear understanding of our mutual agreement.
Client Rights
Quality of Service: Clients have the right to receive professional and efficient removal services as agreed upon at the time of booking.
Transparency: Clients are entitled to clear information regarding pricing, service details, and scheduling.
Respect and Privacy: All interactions with our team will be conducted with utmost respect, and client privacy will be diligently protected.
Claim for Damages: In the unfortunate event of damage to appliances or property during the removal process, clients have the right to make a claim for damages. Claims must be submitted within 72 hours of the service completion. Detailed information on the claims process is provided below.
Rescheduling: Clients have the right to reschedule their booking. To ensure the availability of our services and the possibility of a deposit refund, clients must notify Crazy Removal Services Ltd. of any rescheduling needs within 72 hours prior to the scheduled service.
Company Rights
Service Refusal: Crazy Removal Services Ltd. reserves the right to refuse service for any situation deemed unsafe or unethical for our employees.
Payment for Services Rendered: The company has the right to request prompt payment for services completed, in accordance with the agreed-upon rates and terms.
Schedule Adjustments: While we strive to adhere to scheduled service times, the company reserves the right to make adjustments due to unforeseen circumstances, ensuring timely communication with the client.
Reservation Deposit: To secure a reservation for our removal services, Crazy Removal Services Ltd. may require a deposit. The amount and terms of the deposit will be communicated at the time of booking. This deposit may be used towards the final payment for services rendered or may be non-refundable in case of cancellation or failure to reschedule within the required 72-hour notice period, depending on the terms agreed upon.
Additional Charges for Extended Service
In case you want to extend the service beyond the initially agreed time, we offer a flexible pro-rata system. This means you will be charged for every additional 30 minutes at the same rate as your chosen hourly service. Here’s how it works:
Pro Rata Billing: If you need extra time, you can extend the service in 30-minute increments.
Rate Consistency: The rate for each additional 30 minutes will be calculated based on your current hourly rate. For example, if your hourly rate is £60, each extra 30 minutes will cost £30.
This ensures that you only pay for the time you actually need, maintaining transparency and fairness in our billing process. If you have any questions or need to extend your service, please contact our support team.
Estimated Time of Completion
The estimated time of completion for your removal service may change due to several reasons, including but not limited to:
Traffic Conditions: Unexpected traffic delays can impact the time required to reach your location or the destination.
Weather Conditions: Adverse weather conditions may slow down the moving process for safety reasons.
Access Issues: Difficulties in accessing the property or specific items may require additional time.
Volume of Items: An unexpected increase in the number of items to be moved can extend the duration of the service.
Client Requests: Additional services or requests made by the client during the move can also affect the completion time.
We strive to communicate any changes in the estimated time promptly and work efficiently to complete the service within a reasonable timeframe.
Claim for Damages Policy
Inspection: Clients must inspect their belongings immediately upon completion of the removal service. If any appliance or property is found to be damaged as a direct result of our service, the client has the right to make a claim for damages.
Timeframe for Claims: Claims must be submitted in writing within 72 hours after the service completion. Claims received after the 72-hour window will not be accepted.
Submission of Claims: All claims, including detailed descriptions of the damage, photographs, and any relevant documentation to support the claim, should be sent to office@crazyremovals.com.
Assessment and Resolution: Upon receipt, Crazy Removal Services Ltd. will promptly assess the claim. If the claim is validated, we will take appropriate measures to rectify the damage, which may include repair, replacement, or compensation, at our discretion.
Recommendation: We highly recommend that clients make a video of every expensive item before the move. This serves as proof that the item was in good condition prior to the move and helps expedite the claims process.
Limitation of Liability
Pre-existing Damages: Crazy Removal Services Ltd. is not liable for pre-existing damages or issues not directly caused by our services.
Total Liability: The company’s total liability for any claim will not exceed the total service cost paid by the client.
Conclusion
Crazy Removal Services Ltd. is dedicated to providing a seamless and hassle-free removal experience. By engaging our services, clients agree to the terms outlined in this policy document. We look forward to serving you with excellence and integrity.
Contact Us
For any inquiries or to submit a claim, please contact us at office@crazyremovals.com.